Operations Support Specialist

    • Contract
  • Wilmington, DE, USA
  • 30-35/h

Responsibilities:

· Conduct supplier end to end audits to ensure adherence to federal and state regulations along with supplier expectations

· Fulfill all seller audit deliverables to include partnering with external resources to obtain documents and data within designated timeframes

· Support legal process through attendance as a live witness, completion of discovery documents and notarizing affidavits

· Manage the tracking and trending of verbal and written complaints to ensure they are handled appropriately and identify opportunities for improvement

· Provide support for responding to phone calls and emails within expected timeframes

· Identify and implement appropriate controls to provide necessary compliance and regulatory reassurance.

· Maintain good relationships with sellers and suppliers allowing the business to maximize the value of the relationships

Qualifications:

· 3+ years of experience working for a receivables management, debt-buyer, or equivalent industry.

· Highschool diploma required, Bachelor’s degree preferred.

· Previous experience conducting audits and fulfilling audit requests to including action plans and issue remediation

· Working knowledge of permissible consumer contact strategies & compliance regulations, technologies and industry best-practices.

· Ability to build and maintain internal and external partner relationships.

· Willingness to travel, at time across multiple time zones.

· A willingness to be proactive and to take a hands-on approach to tasks.

*Key attributes; Commitment; Compliance; Compassionate; Innovation; Relationship Management; Energy Level; Confidence; Self-Starter; Creativity; Data Management; Reporting

To apply for this job email your details to hr@infiniasearch.com