JOB SUMMARY: The eBusiness Solutions Project Manager will be responsible for applying consistent project management approaches and processes in all aspects of our eBusiness solutions relationships, focusing on Order-to-Cash (OTC)/spend management customer requests, for regional and strategic national/key accounts. Role includes, but not limited to, assessment of customer’s requirements, defining solutions, managing project scope and project implementation/enablement/integration efforts, as well as providing input to augment ongoing support; including help with prioritization, business justification, and return on investment, for these requests.
Exemplary interpersonal and communication skills are required in defining eBusiness customer solutions. Skillful interpretation of business requirements, which may require technical programming, will be needed to define customer requirements, to meet customer needs. A proven track record of providing excellent cross-functional support and customer service is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate and maintain relationships with internal resources and third parties/vendors and customers for the successful execution of projects
• Ensure projects are delivered on-time, within scope and within budget
• Ability to manage multiple projects at the same time
• Lead determination of project scope, define objectives, ensure technical feasibility and involve and/or communicate to all relevant stakeholders
• Translate customer requirements into functional requirements
• Conduct interviews to gather and document customer requirements including “as is” current state and “to be” end state
• Work with Sr. Program Manager to recommend best solution for the OTC processes
• Analyze and verify requirements for completeness, consistency, comprehensibility and feasibility
• Utilize standard templates to accurately and concisely write requirements specifications
• Manage and track the status of requirements throughout the project lifecycle
• Ensure and coordinate resource availability and allocation of project tasks within project
• Develop detailed project plan, to monitor and track progress; share with clients as well as project stakeholders
• Manage changes to project scope, project schedule and/or project costs
• Report and escalate, as needed, any project deviances from scope, time, costs, quality
• Manage the relationship with the customer and all stakeholders
• Lead and manage by influence, without a direct reporting structure
• Manage sign off of key project milestones
• Create and maintain appropriate level of project documentation
• Conducts interviews to gather and document customer requirements including “as is” current state and “to be” end state
• Verify test plans for both internal and external implementations
• Indirect management of eSupport team who oversees customer solution testing

The ideal candidate will have strong communication, project management and decision-making skills. A minimum of 5-7 years of related experience is required. This position may require travel which is estimated at 10%.

QUALIFICATIONS: Qualified candidates should have knowledge and experience in the following areas:
• Bachelor’s degree preferred but not required; prior experience vs. education will be considered
• Experience with the order-to-cash (OTC) process
• Experience with project leadership within a large company
• Experience with third party procurement solution providers (SAP Ariba, Coupa, JAGGAER, Oracle, etc) and relevant technologies (cXML, EDI)
• Ability to present at all levels of the organization, both internally and externally
• Minimum 5-7 years related experience
• Ability to work independently and under pressure to meet deadlines
• Must be able to work effectively in a matrix environment
• Must be able to work effectively as part of a team