Loan Processor

    • Full-Time
  • Wilmington, DE
  • 37,000-37,500

A Loan Servicing Account Manager is the company’s primary interface with existing customers. The role includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency.

Duties & Responsibilities:
*Receive inbound and make outbound calls solving and/or educating customers on specific account information, concerns and inquiries.
*Listen actively and establish rapport
*Quickly understand and analyze customer needs
*Use computer software applications to properly service customers’ accounts
*Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks
*Speak/write knowledgeably about products and services
*Adhere to financial services compliance regulations and security policies

Minimum Qualification:
*1 years’ experience in customer service with an excellent performance and attendance record.
*Extremely Customer-focused, positive, professional attitude
*1+ Banking, Financial Industry, and Call-Center experience a strong plus.

Preferred Qualification:
*College degree (preferred but not required)
*Strong communication skills
*Demonstrated negotiation Skills
*Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice
*Intelligent, self-motivated, quick learner
*Pays strict attention to detail, understands the importance of accuracy and responsiveness

Please note the following work schedule:
*Full Time Positions – 40 hours per week
*Initial schedule: 8am – 5pm EST (during Training period)
*Standard schedule post-training may include a rotation of two (2) nights per week to 9pm, and two (2) Saturdays per month to 12pm (for a total of 40 hours per week)

*Ability to succeed within a cross-functional team emphasizing Collective Ownership in a fast-paced environment
*Be confident and willing to challenge status quo but also willing to concede and execute other’s ideas when necessary
*Capable of teaching and learning from others to promote continuity of knowledge and personal development
*Ability to work effectively independently and as a team member
*Excellent English written and verbal communication skills

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