Desktop Support Analyst

    • Contract
  • Hanover, PA, USA
  • 18-21/h

Contract role slated through June 2022

Desktop Support – Hanover, PA

The primary role of the Desktop Support Analyst is to provide on-site or virtual technical support services for clients and employees in business environments


– Provide hands-on hardware support, such as connecting computers to the wired network.

– Install software, updates and upgrades on the computers and workstations on the network.

– Configure new computers, reconfigure and re-purpose older machines and set up workstations for new employees.

– Provide Help Desk support over the phone, through chat services, or via remote desktop support applications as well as in person.

– Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

– Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

– Install and support PC, Mac, laptop, tablet and mobile hardware and software (certifications from Apple, CompTIA, Microsoft or HDI are a plus).

– Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.

– Participate in hardware and software reviews and recommend purchases.

– Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.

– Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

– Analyze and make recommendations for hardware and software standardization.

– Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

– Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.


-Technical Degree or related work experience

– Experience in Desktop Support

– Oracle experience

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