Remote Phone Representative

    • Contract
  • Scranton, PA, USA
  • 11-12/hr

Jump start your next big opportunity as a Remote Representative! Within the first week, you will be trained to successfully use our web-based call center platform to verify consumer information and assist them with services they are seeking.

If you have a drive for exceeding performance goals while providing excellent consumer support, this is the role for you.

A Few Details:

  • Mandatory virtual training is 4 days and begins on the new hire class date: Tuesday to Friday (10am to 2pm)
  • This role is fully remote-based (work from home).
  • Must be able to work a set schedule during our hours of operation: Monday to Friday from 9am to 6pm Eastern Time
  • Starting competitive base hourly rate

Responsibilities:

  • Prequalifying inbound and outbound consumer calls for insurance (Auto/Home/Life/Health)
  • Verifying basic information and explaining the process.
  • Transferring prequalified consumers to the appropriate licensed Insurance agent to complete the process.
  • Continuously meet or exceed performance expectations
  • Work in a dynamic virtual environment
  • Support our consumers by delivering an effortless and personalized experience through the use of dynamic scripts and rebuttals

Job Requirements:

  • High school diploma preferred
  • Previous sales or call center experience preferred
  • Basic computer skills and the ability to read computer-generated scripts
  • No insurance license required

Technical Requirements:

  • Dedicated work area at home that is free of noise and distractions
  • Must be able to sit for long periods of time
  • Reliable computer or laptop that is USB compatible
  • High speed internet requirement of at least 11 mbps upload/ 23 mbps download

To apply for this job email your details to hr@infiniasearch.com