Patient Care Coordinator (Representative)

    • Contract
  • Wilmington, DE
  • 18-19/h


Responsible for assisting the Medical Group to meet quality, performance, patient satisfaction, and retention goals through patient outreach, appointment scheduling, and medical record review and abstraction to close gaps in care.

The Patient Care Connector is responsible for reviewing the EMR for evidence of care and services rendered and making outreach to patients to schedule appointments for care and services needed. Responsible for documenting outreach attempts, results, and care gap closure information in the EMR, outreach list, and other tracking systems as applicable. Accept inbound calls from patients returning calls and assist with special projects as needed. Communicate with patients via phone, secure text, patient portal, and mail correspondence when applicable.

The Patient Care Connector individual will meet department and individual productivity and quality expectations. The individual will work as an extension of the ambulatory practices; working together to improve the health and wellness of the patients.

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