Outpatient Scheduler (Onsite)

    • Contract
  • Elkton, MD
  • 18/h

Hours are 9:30am-6pm

Onsite in Elkton, MD

Hourly rate is $18/hour

Qualified candidates must be able to show proof of being covid vaccinated

Please email resumes to stephanie.tornetta@infiniasearch.com

PRIMARY FUNCTION:

To perform scheduling functions for multiple sites and multiple modalities, including scheduling phlebotomy services.

Interact with patient and/or physician office to facilitate scheduling.

Obtains accurate patient demographic, financial, and insurance information in preparation for all third-party payers.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

First point of contact interacting with patients over the phone or in person
Manages the daily influx of phone calls from patients, provider offices, and insures the proper and timely routing and resolution of each matter.

Controls workflow related to demand and handles urgent/emergent requests.

Schedule routine and complex imaging procedures.

Educates the patient with all pre-procedure preparation instructions for each imaging modality.

Provides accurate directions to satellite imaging services, offices, and hospitals.

Maintains a working knowledge of capabilities of each imaging services modality and facility

Properly schedules patient with respect to their physical condition, medical needs, and desired location.

Coordinates multiple resources and procedures for patients.

Responds to requests for urgent (STAT) cases, working with Imaging department to prioritize and schedule.

Obtains pertinent clinical data, such as reason for exam, previous related imaging studies, patient preps, and safety questions.

Corresponds with provider’s offices to obtain up-to-date order instructions and other related post-call follow-up as requested by the patient and/or ordering professional.

Interacts with provider, provider offices, various Christiana Care departments, patients, and patient’s family in a courteous and professional manner.

Superior performance in customer service and phone skills with ability to handle difficult patient satisfaction issues and provide service recovery.

Demonstrates compliance with Christiana Care, departmental policies and procedures

Adheres to mandatory education requirements including but not limited to attendance, safety, infection control, professionalism and dress code.

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related clerical duties as required.

To apply for this job email your details to hr@infiniasearch.com