Loan Servicing Operations Associate
Our company’s consumer financial technology platform aims to help people feel more confident about their everyday finances through a suite of products and resources. Our digital financial platform offers simple, accessible, and personalized financial solutions including personal loans, credit cards, and a financial health resource center.
Our culture and values are one of the core reasons why our customers keep returning. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our associates are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, this is the place for you.
Our company celebrates diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
Join our growing internal Operations team as we look for Loan Servicing Account Managers to maintain relationships with existing customers and perform loan servicing functions. Account Managers service existing customers and are knowledge specialists.
Amazing foot in the door to a fast growing financial technology company with internal growth paths and advancement opportunities.
We are hiring on a full-time basis, salary + great benefits package (low cost) and other perks such as tuition reimbursement and paid parental leave.
Currently 100% virtual / remote (we supply you with your equipment) we plan to operate onsite in our Headquarters in Wilmington DE 19803 after it is safe to do so and need Account Managers within a commutable range of the work location. Remote flexibility on an occasional basis long term.
Loss prevention, compliance adherence and Customer satisfaction are the primary drivers within the loans servicing department (financial services). Account Managers assist our customers with the resolution of their past due status through contact by phone and e-mail. Significant effort is placed on the importance of ensuring an exceptional experience takes place with every Customer interaction.
A Loan Servicing Account Manager is the company’s primary interface with existing customers. The role includes solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency.
Duties & Responsibilities:
Receive inbound and make outbound calls solving and/or educating customers on specific account information, concerns and inquiries.
Listen actively and establish rapport
Quickly understand and analyze customer needs
Use computer software applications to properly service customers’ accounts
Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks
Speak/write knowledgeably about products and services
Adhere to financial services compliance regulations and security policies
Consistently meet department performance standards
Complete additional finance projects and tasks as assigned
Contribute ideas and recommendations for improvements to the department and company
Understand and adhere to all policies and procedures.
1 years’ experience in customer service with an excellent performance and attendance record.
Extremely Customer-focused, positive, professional attitude
1+ Banking, Financial Industry, and Call-Center experience a strong plus.
College degree (preferred but not required)
Strong communication skills
Demonstrated negotiation Skills
Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes, and sentence construction, appropriate word choice
Intelligent, self-motivated, quick learner
Pays strict attention to detail, understands the importance of accuracy and responsiveness
PC and internet skills
Ability to multi-task
Please note the following work schedule:
Full-Time Positions – 40 hours per week
Initial schedule: 8 am – 5 pm EST (during 2 week training period)
Standard schedule post-training:
Monday – Friday: 9 am – 6 pm
Saturday – 2 Saturdays per month 9 am – 1 pm (Fridays flexible when working Saturday)
Ability to succeed within a cross-functional team emphasizing Collective Ownership in a fast-paced environment
Be confident and willing to challenge status quo but also willing to concede and execute other’s ideas when necessary
Capable of teaching and learning from others to promote continuity of knowledge and personal development
Ability to work effectively independently and as a team member
Excellent English written and verbal communication skills
This is a full-time non-exempt salaried position of $40,000 paid at hourly wage increments of $19.23 per hour and eligible for overtime pay.
In addition to the hourly wage, this position is also eligible for monthly incentive bonuses based on individual and team performance. Job tier 101-A.
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