Loan Analyst

    • Contract
  • Wilmington, DE, USA
  • 16-18/hr

Loan Analyst


We are currently operating 100% virtually – our headquarters is in Wilmington (19803) and are looking for team members that will be able to commute into the office when it is safe to do so. We will maintain partial remote flexibility after the pandemic period.

Join our growing internal Operations team as we look for Loan Analysts to verify consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience. This will involve making outbound calls, handling inbound calls, reviewing loan documentation, calculating income and problem solving for questions related to consumer finance loans.

You can expect a fast-paced fun production environment that includes continuous delivery, quality, and knowledge sharing.

Duties & Responsibilities

    • Ensure we deliver a positive customer experience throughout the application and verification process
    • Handle inbound and outbound phone calls to assist customers with questions, uploading documents and developing information provided on loan applications
    • Review loan applications and supporting documentation to validate application details
    • Calculate income and verify employment for designated applications
    • Document and update case information within the system of record
    • Provide feedback on trends that can be used to create bulletins and training modules
    • Make recommendations on policies and procedures related to verifications and fraud
    • Assist with tests and special projects as assigned by management

Requirements & Qualifications

    • 1+ years of financial services experience or equivalent experience
    • Positive and self-motivated
    • Ability to work effectively in a team environment
    • Strong analytical skills
    • Excellent verbal/written communication skills
    • Strong organizational skills and ability to multi-task
    • Effectively communicate
    • Proficient with navigating basic computer applications
    • Attention to detail & high emphasis on quality
    • Must embrace change and thrive in an evolving department


    • High-functioning team emphasizing collaboration
    • Be confident and willing to challenge status quo, but also willing to concede and execute other’s ideas when necessary
    • Capable of teaching and learning from others to promote continuity of knowledge and personal development
    • Ability to work effectively as a team member and as an independent contributor

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