Fraud Manager

    • Full-Time
  • Wilmington, DE, USA
  • 60,000-65,000

The Job

The Fraud Manager functions as a member of the Fraud Operations team and is responsible for helping the company mitigate fraud losses. This will involve reviewing / handling fraud detection and investigations related to unsecured consumer finance loans. This position will report to the Director of Fraud Operations and would be responsible for ensuring we achieve production and quality objectives. The manager would also help with planning, training, workflow management, strategic verification testing and special projects.

Duties & Responsibilities

  • Achieve fraud loss goals and recovery goals all while ensuring an optimal Customer Experience
  • Manage the daily business workflow for a team of Fraud Control Associates
  • Scheduling and workforce management
  • Recruitment and interviewing
  • New hire and ongoing training
  • Quality monitoring and coaching
  • Account audits and root cause analysis
  • Complaint handling and customer escalations
  • Performance reviews and development
  • Some evening and weekend shifts may be required (possibly a couple evenings per week and occasional Saturdays)
  • Expect a fast-paced, fun production environment that includes continuous delivery, quality management, knowledge sharing, and collective ownership.

Requirements

  • Bachelor’s Degree strongly preferred
  • 2+ years of financial services fraud prevention and detection experience
  • 2+ years of financial services fraud investigation experience preferred
  • People &/or project management experience
  • Excellent written, oral and presentation skills
  • Proven track record of innovation, clever problem solving, and high-quality
  • Strong organization and prioritization skills
  • Must embrace change and thrive in an evolving department

To apply for this job email your details to hr@infiniasearch.com