Estate Care Collections
Job Title: Estate Care Collections
Location: Wilmington, DE (on-site)
Seeking experienced call-center account managers to join our collections team as Estate Care Specialist. The desired candidate will proactively and professionally engage executors, administrators, next-of-kin and customer representatives to provide final accounting on credit balances in a compassionate and thoughtful manner.
Communicate with estate representatives, such as Executors, Administrators, and next-of-kin to evaluate estate circumstances and advise of intent.
Provide satisfactory support to customer representatives throughout all stages of the estate/succession process.
Maintain and manage queue of files in-line collection best-practices, company procedures, and client service standards.
Respond-to and address inquiries from attorneys, executors, administrators and/or estate representatives.
Provide requested correspondence and/or account documentation to estate representatives and follow-up to ensure receipt.
Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.
High-school diploma, or equivalent required; college degree preferred.
Two or more (2+) years debt collections, customer service, account management, call-centers or similar phone-based employment.
Proficiency in Microsoft Office, including Excel and Word; three (3+) or more years’ experience with web-based customer/client management applications.
Experience in a high-paced telecommunications environment is preferred but not required.
Multi-lingual fluency (English + Spanish/French/German) preferred.
*Key attributes; Commitment; Compliance; Compassion; Innovation; Professionalism; Charisma; Humility; Self-Starter; Negotiation; Creativity; Focused; Motivated; Fair; Empathy; Active Listening; Self-Awareness; Maturity; Initiative; Career-minded; Colleague; Emotional Intelligence; Wills & Estates; Client/Customer Service; Account Management; Treating Customers Fairly
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