Call Center Representative

    • Contract
  • King of Prussia, PA
  • 15.50/hr

Call Center Rep – Bachelor Degree Required!
Starting 10/28 and 11/4 – King of Prussia, PA
Contract to hire, 4+ months
$15.50 to start, Full Time
Shift: 8a-430p

Acting as liaison, an Advocate tracks patient progress from the Initial Evaluation to closure by obtaining relevant case information from Providers, maintaining the integrity of the case file and related documents, and communicating professionally and effectively with the referring customer.


• Manage multiple claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance
• Properly update all case related data to client’s database
• Track and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM
• Be knowledgeable regarding the clients unique needs and respond appropriately
• Build approachable, professional relationships with providers and referring customers
• Compliance with HIPAA and URAC guidelines

• Bachelor’s Degree required
• Impeccable customer service skills, 2-3 years of experience preferred
• Ability to multi task in a fast paced environment
• Detail oriented
• Excellent communication skills
• Knowledge of Microsoft Word and Excel
• Computer skills in Windows environment
• Time management and strong organizational skill

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