Full-time, direct hire role
Location: Wilmington, DE
Title: Concur and Card Team Supervisor
Salary: $70,000 to $80,000

Job Description Summary
The Concur and Card Team Supervisor will lead and coordinate activities of processors engaged in supporting Concur users and cardholders, as well as perform functions relating to normal processing responsibilities. This includes, but is not limited to assisting the Senior Manager in day-to-day oversight of the Concur and Card Program team. The Concur and Card Program Supervisor will interpret Company policies to team members; train new processors; analyze problems and recommend measures for improvements. The Concur and Card Program Supervisor position should have strong supervisory/managerial skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
o Provide direct supervision, motivate and train a team of Concur and card administrators.
o Conduct regularly scheduled meetings with team members to communicate status updates, changes and gain feedback.
o Provide support to Concur users and cardholders as needed.
o Interact in a positive manner with internal region and division personnel and all levels of management creating positive business relationships.
o Ensure all Concur accounts are appropriately established.
o Ensure all cardholder accounts and approvals are appropriately established.
o Assist cardholders with reconciliations of card accounts compared to Concur transactions.
o Conduct necessary research to identify Concur issues and seek resolution.
o Submit quarterly reporting metrics.
o Review and update Pcard and Travel card policies as needed.
o Ensure all administrative and accounting related procedures are strictly observed.
o Assist in reviewing, evaluating and updating current processes.
o Establish, monitor and analyze various performance metrics for improvements and efficiencies
o Other duties as assigned.

EDUCATION and/or EXPERIENCE:
o Associate Degree required or a minimum of five years in a supervisory role or 7+ years in a team lead role.
o Bachelor’s degree in Finance or Business Administration a plus.
o Two-plus years card program experience in a high-volume, fast-paced environment.
o Must have at least 2 years Concur experience.
o Excellent computer skills (Google Suite).
o Ability to perform analysis of spreadsheets.
o Must have the ability to communicate effectively with external suppliers, internal branch personnel and all levels of management.
o Ability to perform a variety of tasks, work independently and meet deadlines.
KNOWLEDGE, SKILLS & ABILITIES: The successful candidate will possess:
o Strong written and verbal communication skills.
o Motivation, professionalism, and excellent organizational skills.
o Ability to work independently in a fast-paced, high volume environment.
o Desire to go above and beyond what is expected to produce excellent results.